Eiselfing, Bavaria, Germany
Big in- and outdoor track
Our track exists since 1997 and it's one of the most popular destinations in Chiemgau. We are located about 60 km southeast of Munich, nestled in the foothills of the Alps between Wasserburg am Inn and Lake Chiemsee. We also have a nice bistro and outside terrace where people can watch the races or have a bite after.
- 31 karts
- Both in- and outdoor
- Open 365 days a year
- Facility of 7000 square meters
- Max track length of 620m
Before we worked with SMS-Timing we had lots of paper waivers of our customers, which we could not use for any purpose at all. Also we could not find our customer in any other way than through buzz marketing. SMS-Timing was the fanciest and most functional software provider we could find. Their service was also very persuasive. So we contacted references of SMS-Timing, collected information and thought about the benefits for our business.
During the installation
The installation took one day and the day after we had the training and finalization of the system. Many other aspects were still implemented later on. The training was enough to get started with the business, but we did need some time to get used to every function. There were some mistakes in the flow until the employees got used to the new system. During this period support was always available.
Even after the installation and opening, SMS-Timing is still showing us attention. Although the new account manager hasn't been at our place yet, they provide us with regular visits and updates. This makes us feel like we're being taken seriously as a partner. The solving of some issues could be faster sometimes, but SMS-Timing definitely helps us a lot in our day to day business. We now have almost no paperwork, our on-track-work and bookings improved a lot, our occupancy rate increased. We also now have a better customer relationship because we can advertise to our existing customers through direct marketing.
Time to change to SMS-Timing as well?