The Solution
We developed a short term plan that would consist of the immediate update of the software and a close approach of the account manager.
With the support of the client success program, we traced previous onsite practices that needed to be optimized and started the implementation of new strategies.
The goal would be that in the short term, a series of actions would be taken to promote the new management, boost the growth of the database, and returning customers rate, thus increasing the extra revenue.